Event FAQs

How do I log in to access the meeting?

All attendees will receive a separate email with platform access and your login credentials. 
To login to the system, you will need to enter the email address that you registered for the event. Once you click Sign In, you will receive an email with a unique link that you can use to login to the conference. You have to verify your email using this link in order to gain access to the platform. Once complete, the platform will recognize you for seven days so you will not have to log in again.

How should I prepare before the start of the meeting?

Before the start of the Annual Meeting, we encourage you to test your Zoom connection at https://www.zoom.us/test. The rooms will open approximately 15 minutes prior to the session. When entering the session, you will be placed in a waiting room. We suggest you join at least 10 minutes early prior to the start time of any session you wish to attend to ensure you do not experience any connection issues. If you have any problems, exiting and re-entering the Zoom event or session will often fix any issues.
Make sure to enable cookies and deactivate all pop-up blockers. If you are experiencing viewing issues at any time, please contact Live Support by clicking the chat icon in the lower right corner of the virtual platform.

If you need assistance before then, please contact IAQA Headquarters by emailing ehogan@iaqa.org.

What is the preferred browser? 

The preferred browser for the IAQA 2021 Global Virtual Annual Meeting virtual platform is Google Chrome. If you are not operating from this preferred browser, you may experience technical difficulties.

Will sessions be recorded?

Yes! Sessions will be available on the virtual platform through May 31, 2021, so you can re-watch at your own pace. Attendees will also have access to on-demand sessions permanently through IAQA University!

When will Certificates of Attendance and CECs be provided?

IAQA will provide certificates of attendance for a maximum of 40 CE hours upon request. Certificates and CECs will be provided approximately 3 weeks after the event. Click here for more information about CEs. 

Does IAQA offer any type of registration discount?

There will be no Early Bird prices this year, however IAQA is offering new this year the option for discounted registration for Developing Economies.

IAQA’s Developing Economies discounted registration allows members who reside in countries categorized as “Low Income” and “Lower Middle Income” by the World Bank List of Economies to pay a decreased registration rate to attend the 2021 Annual Meeting.

Please contact Tatiana Veres at tveres@ahint.com to confirm eligibility and register for the IAQA 2021 Global Virtual Annual Meeting & Expo.

What forms of payment will IAQA accept for my registration?

IAQA will accept Visa, Mastercard and American Express as well as checks made payable to IAQA (drawn on a US bank check in US dollars). Full payment must accompany all online registration. If you would like to pay by check, click the 'Pay Later' option at the end of the registration process. Please print a copy of your confirmation page and submit, along with a check payable to IAQA to:

Attn: Elizabeth Hogan, Meeting Manager
1120 Route 73, Suite 200
Mount Laurel, NJ 08054

Note: Registration fees paid via check must be received by January 27, 2021. If payment is not received by this date, registrations will be canceled.

I'm having trouble registering. Who can I contact?

For questions or concerns regarding registration, please contact IAQA Meeting Manager, Elizabeth Hogan at ehogan@iaqa.org.

I can no longer attend IAQA’s 2021 Virtual Global Annual Meeting & Expo and need to cancel my registration. How do I receive a refund?

Cancellation requests must be sent in writing to ehodan@iaqa.org by January 27, 2021. Cancellations are subject to a $75 per person service fee that will be deducted from your refund. Refunds are not available after January 27, 2021, under any circumstances, unless previously approved by IAQA Meetings staff.

Is there a deadline to register?

No! Simply register before the start of the conference. We will contact you for payment if you select the Pay Later option. 

Where can I find IAQA on social media?

Use hashtag #IAQA2021 to connect with other attendees and share your experiences throughout the event!

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